Delivery & Returns
Shipping
We will deliver your items to the address you specify upon ordering your goods. Please ensure that the address is accurate as we cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
Once payment has been received your order will dispatched within 2 working days subject to stock availability. Delivery of goods will usually take between 2-4 working days after being dispatched. If you have not received your items within 6 working days, please contact us. We will highlight on the website if delivery at certain times of the year will take longer than stated above.
Orders placed after 3 pm will be processed the following working day.
Orders placed over the weekend, will be processed on Monday.
Office hours are Monday -Friday 11:00 – 15:00
We are not shipping outside the UK, please accept our apologies for this.
Postage and Packing charge have been set at:
Mainland UK £4.95
Returns
We genuinely hope you are delighted with your Catherine Grey Ltd purchase, however in case you are not then we offer a return.
Please return any unused item within 14 days of receipt. We will offer you an exchange or refund provided that the goods are returned unused, in a saleable condition, unwashed and repacked in their original packaging and tags still intact.
When returning please ensure the parcel is packaged well to ensure the goods are not damaged. You are required to pay for the return postage cost. Shipping cost is non refundable.
All damages and discrepancies must be reported within 48hrs and we would appreciate if you could photograph any damage or quality issues and email them to hello@catherinegrey.com.
Please return to:
Catherine Grey Ltd
C/o Bluestone Transport
Unit 10
Dodwells Bridge Industrial Estate
Jacknell Road
Hinckley
Leicestershire
LE10 2BS
Recycling
We try to recycle much of our packaging, therefore your order may not arrive in a brand new box but will always be well wrapped.
Product Descriptions
We have worked hard to photograph and describe our products correctly at the time of being listed, measurements are approximate. The specification and product details intend to give a general description and there may be a slight variation in the colour and finish.
Payment
We accept payment by Credit and Debit cards and paypal.